Please review our contacts us page , all those details are on that page.  It depends on what the topic is, as to how you submit your information.

2.  What is your return policy? 

 At Deal'emandWeepPokerStore.com, we want all of our customer to be happy. If one of our customers makes a purchase and wish to return the product, you have 25 days to do so. We must be notified of the return within the first 25 days of the product leaving our warehouse.

To initiate a return, all customers must email return@dealemandweeppokerstore.com and get a Return Authorization. Returns will not be accepted without authorization. This is to ensure that the return is processed in the most efficient manner possible. Please make sure to include your order number and return information to ensure proper processing.

There are some guidelines to follow when deciding to return a product.

1. Closeout items are unable to be returned.
2. Customized chips of any kind cannot be returned.
3. If a product has been used even if it was only one time, it cannot be returned.
4. If poker chips are taken out of their plastic wrapping, there will be a 15% restocking fee charged.
5. We cannot accept opened DVD’s, Copag or KEM cards. They cannot be resold and will not be refunded.
6. If a customer receives defective merchandise, they can only exchange it for a similar product of equal or lesser value.
7. If a product is returned and there is no exchange, a 15% restocking fee will be charged to the merchant.

If a product arrives damaged, Deal'emandWeepPokerStore.com must be notified immediately at damage@dealemandweeppokerstore.com . Once we are notified, a claim will be placed with the corresponding shipping company. Once the claim has been resolved, the product will need to be sent back and the replacement is sent out.

All Freight orders must be inspected BEFORE accepting the shipment. If you sign for a shipment without inspecting it thoroughly and it is damaged, Deal'Em and Weep Poker Store is not responsible for replacing the product. Signing for a shipment without noting damage on the Bill of Lading is stating that the shipment was free from damage and in perfect condition. ALL Freight deliveries must be inspected, no matter how large the order or product is. There are no exceptions to this policy.

In the rare event that the wrong product is shipped, this will need to be sent back to us. If this is to occur, Deal'emandWeepPokerStore.com must be notified immediately at wrongorder@dealemandweeppokerstore.com . The customer will need to pay for the return Ground shipping but will be reimbursed up to the amount originally paid once the product has been received. We recommend returning the product with a carrier that offers a tracking number. We are not responsible for returns that do not arrive to our warehouse. They will only be reimbursed if they are exchanging it for another product. If there is no exchange, then there will be no refund of return shipping.

Please allow up to 2 weeks for returns to be processed.

3.  What if I ordered something that is out of stock? 

    In the event that the customer response is greater than we anticipate, you will receive e-mail notifying you of the item being out-of-stock, as well as the estimated arrival date if available. We will charge your credit card only for the items being shipped.  We do not back-order any items. We try to update our site as soon as we know an item is out of stock.  Sometimes during busy periods something might slip by. We are human and do make mistakes, but we will always communicate with you if there is a problem-rest assured we are nothing without you, our customer!